Refund and Returns Policy

Overview

At Gujjubhaifood, we are committed to providing our customers with high-quality food products and exceptional service. We understand that there may be instances where you may need to return or seek a refund for your purchase. This Refund and Return Policy outlines the guidelines and procedures for returning products and requesting refunds. By making a purchase from Gujjubhaifood, you acknowledge and agree to the terms and conditions set forth below.

Eligibility for Returns and Refunds:

Perishable Food Products: Due to the nature of our food products, we cannot accept returns or provide refunds on perishable items unless they are received in a damaged or defective condition.

Non-Perishable Food Products: Non-perishable food products may be eligible for returns and refunds under certain conditions, as described below.

Damaged or Defective Products:

If you receive a perishable food product in a damaged or defective condition, please contact our customer support team within 24 hours of delivery with photographic evidence. We will assess the situation and may request additional information if necessary.

Upon verification of the damage or defect, we will offer a replacement of the product or provide a refund for the affected item(s). The method of compensation will be determined on a case-by-case basis.

Returns and Refunds for Non-Perishable Food Products:

Non-perishable food products may be eligible for return and refund within 7 days of delivery, provided they meet the following criteria: – The product is unopened, unused, and in its original packaging. – The product is in a resalable condition, with no signs of tampering, damage, or wear.

To initiate a return, please contact our customer support team, who will guide you through the process and provide you with the necessary instructions.

Once we receive the returned product and verify its condition, we will process the refund within a reasonable timeframe. Please note that the refund will be issued using the original payment method, excluding any shipping or handling charges.

Non-Refundable Items and Services:
Gift cards and digital vouchers are non-refundable and cannot be exchanged for cash.

Any personalized or customized food products are non-refundable unless they are received in a damaged or defective condition.

Return Shipping:

For eligible returns of non-perishable food products, the customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective/damaged item.

We recommend using a trackable shipping service and retaining proof of postage when returning items.

Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

Changes to the Policy:

Gujjubhaifood reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be effective immediately upon posting the revised version on our website.

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team for further assistance. We appreciate your understanding and cooperation.