Please email any concern to support@sumukaagro.com
At Gujjubhai Food Products, we are committed to delivering fresh, high-quality, and hygienically prepared snacks to your doorstep. As our products are perishable food items, we follow a strict no-return and no-refund policy. Once a product has been delivered, it cannot be returned or refunded due to health and safety regulations, as well as food handling guidelines.
However, in rare cases where you receive a wrong item, a damaged package, or a product that is expired or spoiled at the time of delivery, we may offer a replacement. To be eligible for a replacement, you must contact us within 24 hours of receiving your order. Please provide your order ID, clear photographs of the product and packaging, and a brief explanation of the issue. Our team will review your request, and if approved, we will ship a replacement at no extra cost, subject to stock availability.
Please note, we do not accept replacement requests for opened or partially consumed items, delays caused by courier services, or personal preferences in taste. All claims are carefully verified to ensure fairness and quality assurance.
If unfortunately, you have to cancel an order, please email us at support@sumukaagro.com . Cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced by us and handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will be appreciated that these are specialty food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of the order.
Thank you for your understanding and for supporting clean, handcrafted snacks from Gujjjubhai. We’re always here to help if you have questions or concerns about your order.